Your Cross-Border Marketplace Policies Could Cost You—Here’s How to Fix That
Are Your Marketplace Policies Putting You at Risk? How AI Helped One Brand Get Aligned | Case Study
Industry: eCommerce (Lifestyle & Home Goods) | Region: Europe + South America | Use Case: AI-powered cross-marketplace policy analysis automated the detection, alignment, and risk-flagging of return, shipping, and listing terms across multiple platforms and regions
A European-based lifestyle brand expanding aggressively into South American markets faced a complex challenge: each marketplace they sold on—Amazon, eBay, Shopee, and several local platforms—had distinct policies on returns, shipping, and product listings. The company struggled to keep policies aligned and compliant, often risking customer dissatisfaction or regulatory breaches in one region while optimising for another.
Manual reviews of dozens of policy documents were time-consuming and error-prone, leaving gaps that threatened costly chargebacks, marketplace suspensions, or reputational harm. The risk was real: inconsistent return policies alone could lead to penalties or consumer protection claims in both the EU and South America.
Using aiMDC, the company rapidly cross-referenced and analysed policy documents from all marketplaces in parallel. The AI flagged conflicting clauses and gaps, producing clear, harmonised recommendations. This enabled the company to swiftly update and align its policies, avoiding potential fines and safeguarding its brand reputation across continents.
Client
Environment
Objective
Ensure policy compliance and alignment across all marketplaces to avoid financial penalties, operational disruptions, and reputational damage
What was done
aiMDC was deployed to ingest, analyze, and cross-compare return, shipping, and product listing policies from multiple marketplaces. The platform identified inconsistencies, flagged risk areas, and generated harmonized recommendations to standardize customer terms
Achievement
aiMDC identified critical mismatches in return timeframes and refund policies between European and South American marketplaces that could have resulted in consumer complaints and costly penalties. It also flagged shipping terms that exposed the company to liability risks in certain jurisdictions. Armed with these insights, the legal and operations teams quickly renegotiated marketplace agreements and updated internal policies to maintain compliance and customer satisfaction. By harmonizing policies, the company avoided potential multi-million-dollar fines, prevented marketplace suspensions, and strengthened its reputation for reliability—transforming a fragmented risk landscape into a competitive advantage.
What happens next…
Take control of your document challenges today. Connect with our experts, see aiMDC in action, and discover how precision AI can transform your workflow—saving you time, reducing risks, and boosting results. Ready to lead with confidence? Get started with aiMDC
‘To protect client confidentiality, certain details have been modified; this case study is intended to illustrate the capabilities of aiMDC’